Placing an Order

At Raybo, we are committed to providing you with the highest quality terrazzo products, tailored to meet your specific needs. To ensure a smooth and transparent ordering process, we have outlined the key steps and considerations below:

​

1. Understanding Natural Variations

• Preview Samples: Since each batch of our terrazzo products may have natural variations, we encourage you to request a sample for approval before placing a full order. This allows you to appreciate the unique characteristics of our materials and ensure they meet your expectations.

​

2. Minimum Order Requirements

• Full Container Orders: We specialize in large-scale orders and ship our products in whole containers, each holding approximately 2-3 tons of material. Please note that we are unable to ship partial containers.

​

3. Placing Your Order

• Initial Consultation: Contact us to discuss your project requirements, including style, quantity, and any custom specifications.

• Deposit Requirement: To initiate your order, we require a deposit. This is essential for procuring the raw materials needed to manufacture your specific batch of terrazzo.

• Order Confirmation and Production: Once the deposit is received and the sample is approved, we will confirm your order and begin production.

​

4. Shipping and Delivery

• Shipping Arrangements: We handle the logistics of shipping from our manufacturing facilities in China to your specified location in the U.S.

• Delivery Schedule: Our team will communicate a detailed shipping and delivery schedule, ensuring you are informed every step of the way.

​

5. Custom Orders

• Special Requests: We are capable of handling custom orders. Please discuss your specific requirements with us during the initial consultation.

• Timeline and Pricing: Custom orders may have different timelines and pricing structures, which will be outlined during our discussions.

​

6. Payment and Finalization

• Final Payment: Upon completion of your order, the final payment (minus the initial deposit) will be due.

• Quality Assurance: Before shipping, each order undergoes rigorous quality checks to ensure it meets our high standards.

​

7. After-Sales Support

• Customer Service: Our team is available for any post-delivery questions or support, ensuring your complete satisfaction with our products.

​