Frequently Asked Questions (FAQs)

What makes Raybo terrazzo products unique?

Raybo terrazzo products are distinguished by their superior quality, durability, and our patented manufacturing process. Our U.S.-based R&D, led by our CEO with a PhD in chemistry, ensures innovative formulations that set our terrazzo apart from others in the market.  

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Can I order samples before placing a full order?

Absolutely! We encourage customers to order samples to appreciate the unique qualities of our terrazzo products. Since natural variations occur, samples help in ensuring the final product meets your expectations.

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What is the minimum quantity I can order?

Our minimum order requirement is a full container, which holds approximately 2-3 tons of material. We do this to ensure efficiency and sustainability in our shipping process.

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How do I place a custom order?

For custom orders, please contact us directly to discuss your specific requirements. We will guide you through the process, including material selection, design, and production timelines.

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What are the lead times for orders?

For in-stock items, the lead time is typically 2-4 weeks for processing, plus additional shipping time. Custom orders usually have a lead time of 6-10 weeks for production, plus shipping. However, these can vary based on the specifics of your order.

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How are your terrazzo products shipped?

We ship our products in full containers from our manufacturing facilities in China to your specified location in the U.S. Our team handles all logistics to ensure a smooth delivery process.

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Is a deposit required when placing an order?

Yes, we require a deposit to begin procuring materials and start production on your order. The deposit amount and terms will be specified during the order confirmation process.
 

Can I return or exchange products?

Due to the custom nature of our orders, we typically do not accept returns or exchanges. However, if there are any issues with your order, please contact us immediately to discuss potential solutions.

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How can I track my order?

Once your order is shipped, we will provide you with tracking information. Our customer service team is also available to provide updates and assist with any queries.

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Are your terrazzo products environmentally friendly?

Yes, our commitment to sustainability is reflected in our products. We use natural materials and avoid harmful VOCs. Our manufacturing process is designed to minimize environmental impact.

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Where can the terrazzo be used?

It can be used for flooring or wall cladding, both interior and exterior, in commercial or residential settings. It's also ideal for countertops, especially for outdoor tables or furniture tops.

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What sizes do you offer for terrazzo tiles?

Our standard sizes for tiles used for flooring and walls is listed below but we can also custom cut to any size. 

• 18" x 18"

• 24" x 24" 

• 24" x 36"

• 24" x 48"

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How thick are your terrazzo tiles?

We offer both standard 1/2" and 3/8" thickness. In fact,  Raybo terrazzo products distinguish themselves in the market through our patented formulation, enabling us to produce terrazzo tiles at an exclusive thickness of 3/8". This innovation makes us the only manufacturer capable of offering terrazzo tiles at this unique thickness.

Despite being thinner, our 3/8" tiles are just as strong and durable as our competitors' 1/2" tiles, thanks to our advanced and patented technology. This means that our thinner tiles do not compromise on quality or longevity, providing the same robust performance expected from thicker alternatives.

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What are some advantages to using 3/8" tiles?

• Installation

  • Do to the thinner profile, 3/8" tiles are lighter and easier to handle during installation compared to the standard 1/2" tiles, making the installation process more efficient.

  • Additionally, the reduced thickness allows for easier integration with existing flooring and door heights, eliminating the need for door trimming or adjusting subfloor levels.

  • This makes them an ideal choice for renovation projects where the tiles need to blend seamlessly with existing structures. 

• Cost

  • Additionally, another significant benefit comes in the form of logistics and cost-efficiency. Since we ship only in full containers, opting for our 3/8" tiles allows you to fit more square footage per shipment.

  • This results in greater coverage without any increase in shipping costs, making it a more economical choice for large-scale projects.

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What are the specifications for your terrazzo countertops?

Our terrazzo countertops are available in a standard thickness of 3 cm. Each slab is sized at 106 inches by 70 inches (approximately 2700 x 1800 mm), providing ample surface area for a variety of countertop designs.

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Do you offer terrazzo panels for larger areas?

Yes, we provide terrazzo panels in two sizes for larger surface areas. The standard panel size is 106 x 70 inches, and we also offer a half-size panel measuring 106 x 35 inches. These panel sizes are ideal for expansive wall cladding and flooring projects, offering a seamless and elegant finish.

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Can terrazzo tiles be used for both flooring and wall cladding?

Absolutely! Our terrazzo tiles are suitable for both flooring and wall cladding. They are designed to be durable and versatile, making them an excellent choice for a variety of residential and commercial applications.

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Are custom sizes available for tiles and countertops?

Yes, we can accommodate custom size requests for both tiles and countertops. Our terrazzo is produced in solid blocks which allow us to cut to your specified sizes, for tiles or slabs. Please contact us with your specific requirements, and we will work with you to meet your project's needs.

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Are your terrazzo products durable?

Yes, our terrazzo products are extremely durable, in fact, more so than natural marble stone.

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Are your terrazzo products safe?

Yes, our products are very safe. They consist of over 95% cement and natural stone chips, with no resin or VOCs, ensuring no negative impact on indoor air quality.

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What are the advantages of cement-based terrazzo tiles and slabs over epoxy terrazzo or poured-in terrazzo?

Cement-based terrazzo, like ours, offers several advantages over epoxy or poured-in options. It's more environmentally friendly, as it's made from natural materials without harmful chemicals. It's also more adaptable to temperature variations, making it suitable for both indoor and outdoor use. Additionally, our unique formulation and manufacturing process enhance the strength and durability of our products.